Privacy Policy

Commitment to Privacy

Brava rent-a-car values the privacy of its members and is committed to respecting it, ensuring the confidentiality and protection of the data provided by users.

Purpose of the Privacy Policy

This Privacy Statement aims to provide users with security and privacy. Only the data necessary for the provision of the service is requested and collected, in accordance with the explicit indications on the website.

User Consent

By accepting our Privacy Policy, you give your informed, express, free, and unequivocal consent to the processing of personal data provided through our website.

Data Storage and Sharing

Brava rent-a-car maintains a database of its clients, containing only the data provided at the time of registration and booking.
We do not carry out the following actions without the prior consent of the data subject:
– Share data with third parties.
However, if requested by competent authorities (such as law enforcement, debt recovery agencies, lawyers, etc.), data may be provided upon your awareness.

Liability in Case of Offenses

In case of a **fine**, Brava rent-a-car receives all official communications from competent authorities for driver identification, who will be held responsible for any offenses committed.

Requested Information

To process your booking, we request information such as:
– Name
– Address
– Date of birth
– Contact details (email, phone)
– Identification documents
– Driving license
– Payment information
– Booking details (pickup and return times, vehicle information)

Purpose of Data Processing

We use your data for:
– Booking processing
– Invoice issuance
– Providing assistance
– Problem resolution
– Fraud monitoring
– Improving our services
– Requesting feedback and conducting satisfaction surveys

Sharing with Third Parties

We rely on third parties for services such as:
– Booking management
– Technical support
– Invoicing
– Payment management
These partners may access personal data strictly necessary for the execution of the contracted services.

Optional Nature of Data Provision

You are not required to provide your personal data. However, to make a booking, it is necessary to enter the data into our system. The absence of this information will prevent the processing of your reservation.

Customer Support Contact

If you contact our customer support team with questions or complaints, we may request additional information. We will always inform you when such information is necessary.

Data Subject Rights

You have the right to access, rectify, and delete your personal data. These rights can be exercised by submitting a request via email.

Clarifications and Complaints

If you have any questions or complaints related to our privacy policy or data processing, please contact us through the appropriate channels.